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Terms and Conditions

Terms and Conditions

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check back.

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

Missing, damaged or incorrect orders

We do everything we can to ensure your order arrives at your door complete and in pristine condition. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 14 working days* from the day after delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs and CDs must still be sealed.

* Working days means all days other than Saturday, Sunday and public holidays.

There are two ways to refund/cancel your purchase:

  • You can cancel your order via the Contact Us page
  • By phoning us on 0191 414 9000 with your order reference number and delivery details to hand

We will then give you a full refund for the cost of the product plus the delivery charge paid. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase:

  • The seal has been broken on any DVDs or CDs
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